Frequently Asked Questions

Check-in is available from 3:00 p.m. to 5:00 p.m. 

Yes, you can book an EarlyBird for an additional fee. EarlyBird means you can check in as early as 1:00 p.m. instead of 3:00 p.m. The cost of adding an EarlyBird will be displayed during the booking process. 

Yes, you'll need to discuss this with the lobby. 

Yes, the beds have been made for you. 

Check-out is between 9:00 a.m. and 11:00 a.m.

Yes, you can book a late check-out for an additional fee. A late check-out means you don’t have to check out until 1:00 p.m. instead of 11:00 a.m. The cost of adding a late check-out will be displayed during the booking process.

Yes, all beds must be stripped before departure. Please place the linens in a single pillowcase in the hallway. 

The lobby is open Monday through Sunday from 9:00 a.m. to 5:00 p.m.

Yes, you will receive one towel package per person. Each package includes 1 bath towel and 1 hand towel. For the kitchen, you will receive a dish towel and a hand towel. If you would like to add more towels, please let the front desk know. 

You'll receive a welcome package from us containing: 

• 1 dishcloth
• 1x mop
• 1x 60x80 trash bag
• 1x pedal bin liner
• 2x 5-in-1 dishwasher tablets 
• 1x dish soap, 10 ml
• 2x toilet paper rolls 
• 4x Lungo coffee pods
• 4x tea bags
• 4x creamer sticks
• 4 sugar packets 

Unfortunately, it is not possible to rent a crib, but you can rent a high chair. 

Yes, each accommodation has its own router and network. 

Yes, you have a private parking space at the accommodation for one car. Any additional cars can be parked in the parking lot at the front of the park.

No, this is not allowed. Pets must be kept on a leash in the park.

No, the accommodation is not cleaned during your stay. You can request an additional cleaning by contacting the front desk. 

Some accommodations are equipped with window screens. You can specify this under "Additional Amenities" during the booking process. 

No, our accommodations are not specially equipped for people with disabilities.

We use a coffee capsule machine, usually a Nespresso machine. This machine works exclusively with Nespresso-compatible capsules. Other types of capsules or coffee, such as filter coffee or coffee pods, are not suitable for this machine. Be sure to use the right capsules for the best coffee flavor!

Yes, pets are only allowed in pet-friendly accommodations, with a maximum of 2 per accommodation. If you are bringing a pet, you are required to include it in your party when making the reservation. The cost of bringing a pet will be displayed during the booking process. 

For reservations and cancellations, we follow the Recron terms and conditions, which clearly outline your options for canceling your reservation. You can also purchase cancellation insurance from us. In that case, you can cancel your reservation free of charge up until the day of arrival. If you have paid in advance, we will refund the amount you paid.

For all reservations made more than 6 weeks before arrival, 30% of the reservation total must be paid. 

For reservations made within 6 weeks of arrival, the full amount must be paid.

These are the fees you'll need to pay if you select a specific accommodation on the map. The fees will be displayed during the booking process.

We do not accept cash payments at the lobby. Of course, you can pay by debit or credit card.